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Even with the arrival of the Xbox Serial 10 and Serial S, the nearly common Xbox One issues live on. Microsoft'south contribution to the eighth panel generation saw several revisions, each fixing previous issues and introducing bug of their ain. In this guide, nosotros'll guide y'all through issues you might see and how you tin can solve them beyond all of the console revisions.

It's possible that the issue you lot're having isn't on the back of your Xbox Ane, though. If you don't run into your problem listed below, make certain to bank check our Xbox series 10 troubleshooting guide and our list of common Xbox Alive problems.

Getting in touch with Microsoft

We recommend using Microsoft's website to register your Xbox One. Doing and so volition expedite any issues that are notwithstanding covered under warranty. Registering your console too lets you see your warranty condition. If your console is under warranty, repairs are free.

Stuck on splash screen

When fully booting, the Xbox One tin can take a long time — up to 10 minutes, in fact. We're referring to turning on your Xbox 1 from being completely powered off, not from residue mode. When booting, a green screen with the Xbox logo will hang for a few minutes before the UI comes up. If you've been waiting 10 minutes or longer, you'll need to perform a hard reset.

Possible solutions:

Earlier getting to the hard reset, notation that doing and so will erase all accounts, save data, and any other data stored on the system. If yous're an Xbox Live Gold member, your salve information is probably in the cloud. If y'all oasis't had a chance to sync it yet, endeavour powering downward the console by holding the Xbox button on the console for ten seconds. And so, if you lot have access, sync or back up your save data before performing the reset. Otherwise:

• Power down your Xbox Ane by belongings the Xbox button for x seconds. In one case powered down, hold the sync, squirt, and Xbox push on your console until you hear two beeps (effectually 10 seconds). Release the buttons, and you'll meet a mill reset menu. If you take an Xbox Ane S without an squirt button, the sync and Xbox push button will work.
• Error codes E100, E200, E204, E207, E101, E102, E106, E203, E208, and E305 indicate that you may demand to perform an offline organisation update. You can find total instructions on the Xbox website. In brusque, though, you need a USB stick formatted to NTFS, the same file system Windows uses. Download the update file from the Xbox website previously linked, and copy the $SystemUpdate file to the NTFS-formatted USB drive. Eject the stick. Back at your Xbox One, perform the same push button combination described above to boot into the troubleshooting menu. Plug in your USB stick and select Offline System Update.

Disc drive makes grinding sound

This problem is something that a number of Xbox One users take reported, but thankfully, they also study that it doesn't actually impairment the disc. When you put a disc in the console's optical drive, it makes a grinding sound. An fault message and then reads, "Sorry we can't play that disc. Endeavor an Xbox One game, music CD, or a movie on a Blu-ray or DVD." Thankfully, the issue is merely nowadays on the original Xbox One.

Possible solutions:

Microsoft has addressed this particular result multiple times and confirmed that owners can return the hardware. You can always try to repair it yourself if you lot are familiar with optical drives, but you lot'll void your warranty in the procedure. If you are suffering from this problem, your options are express.

• Return the hardware to where you purchased information technology. Microsoft addressed this trouble with launch units by giving out free games to those affected. Information technology doesn't appear that the promotion is even so active, but if you're hearing grinding in the disk drive, you tin however probably return your console. If buying secondhand, always brand sure to check the disc drive.
• Contact Microsoft straight using i of the contact methods above. The company'due south back up team is arranging replacements, and in some cases will ship a new console with a game of your selection to you before y'all send your organization in.

Xbox One won't update

Some users have reported problems during the mandatory update stage. When this occurs, the Xbox One won't be able to admission the majority of Xbox One features.

Possible solutions:

This could be an event with the Xbox One, a trouble with your internet connexion, or fifty-fifty something on Microsoft's end. Regardless of the cause, the result is a system that doesn't work properly. Earlier you contact Microsoft, in that location are a few steps yous should try commencement.

• Bank check your internet connection. Obvious perchance, but any connection interruptions could derail the entire procedure.
• Try again subsequently. If yous are having an upshot with downloading the update, information technology may simply be a trouble on Microsoft's finish, including also many users trying to update at once or server maintenance. Give it an hour or two. If the issue persists, bank check the Microsoft Live Status page. If there is a known issue on its stop, Microsoft will take a status alert.
• Check your hardware. Once more, an obvious one, only if you are using the wireless connection on the Xbox One and receiving an error, try a wired connexion via Ethernet.
• Bicycle your Xbox One. Concord down the power push for five seconds until it shuts downwardly, and then unplug the organization and wait 30 seconds. Plug it back in and turn information technology on. This clears the enshroud and resets the network bill of fare.
• If you are receiving a specific error message regarding updates or an online connection in full general, refer to Microsoft's network connection error list.
• If the update still won't download, it'south time to contact Microsoft.

Xbox One won't power on

Another issue being reported by users is that the system won't power on, or if it does, information technology is for a limited fourth dimension only and then apace shuts off. This could be the console itself, merely it is more likely the power brick. It could also be the internal power supply.

Possible solutions:

The first step is always to just check to brand sure everything is connected properly. In one case that is done, the next stride is to verify that your power brick is working properly. All Xbox One power bricks take a light on them to signify they are receiving electrical electric current. If yous see a solid white or solid orangish light, the power supply is working properly. If at that place is no low-cal or it flickers, information technology needs to exist replaced. Before you contact Microsoft though, attempt these quick fixes.

• Brand certain information technology is not the outlet you are connected to. Plug something else in, or try plugging the power supply into another outlet.
• If the power supply isn't receiving current, it's lacking and needs to be replaced. If y'all registered your panel, you tin can order a new power supply online.
• If the ability supply is working but the Xbox I all the same isn't powering up, contact Microsoft direct, as it may be a defect with the system.
• If the controller isn't powering on your console, attempt pressing the power push button on your console straight. Occasional syncing issues can cause this to occur.
• The problem could too be completely unrelated to your console. Intermittent issues with Xbox Live has resulted in some users seeing black screens when attempting to turn their systems on. Some have found success in disconnecting their internet in order to still play games, merely the only other solution is to wait for Microsoft to resolve its own server problems.
• You lot can reset the internal ability supply if everything else is equally it should be. To do so, power downwardly your console and unplug it from the wall. Wait at least x seconds — y'all tin wait longer, and we recommend doing so — earlier plugging it back in.

Xbox 1 powers down unexpectedly

A small number of users have reported that their Xbox One is turning off unexpectedly. This is a split up effect from the system not powering up.

Possible solutions:

This may be a malfunction, but there are other causes that anyone can prepare. Before you rush off to contact Microsoft and tell them your console is broken, try these steps to see if the issue can be resolved on your end.

• Check the ventilation on the system. If it is overheating, you should get a warning bulletin before the system shuts down. If you do, turn off the console and wait at least an hour. Make sure the Xbox One has plenty ventilation and endeavor again. If this persists, contact Microsoft.
• Check the lite on the power brick. If you notice the light is flickering or blackness, and then this is most likely a power result.
• Cheque to see if your Xbox One is set to turn off automatically. Head to Settings, and so select Power & Supply, so choose Plough Off Later. Choose the Don't Turn Off Automatically selection and you are prepare.
• Make sure the AC outlet your Xbox One is plugged into is performance properly.

Your TV isn't displaying the all-time resolution

Microsoft has confirmed that some users may have an outcome with the Xbox One automatically detecting the proper brandish resolution.

Possible solutions:

This is actually an like shooting fish in a barrel fix, but it requires a few steps:

• From the Xbox One dashboard, hit the Menu push to bring up the Settings. Select Display & Sound, so select Television set Resolution and choose the proper setting.
• If you have a relatively new Television receiver, brand certain your set has the most contempo firmware. Refer to your Goggle box owner'due south transmission if y'all aren't sure how to do this.
• If you are yet having display problems, try a different HDMI cable. This may not help, but the next step is contacting Microsoft.

Audio is not working properly

There are a few known issues with the audio settings of the Xbox One. Thankfully none of them seem to be due to the hardware itself, so there are possible fixes you should try before contacting Microsoft.

Possible solutions:

The issue with the audio could be 1 of several things, ranging from a software setting to faulty connections. The bad news is you lot may need to buy a new cablevision or 2 (or telephone call Microsoft and wait for a replacement), but the good news is that it may exist as elementary as changing your options.

• The first stride should be to go into the Settings and select Brandish & Sound. From at that place, choose the pick that reflects your system — either HDMI or Optical — and then select the audio format that suits your organization. If you don't know, select Stereo Uncompressed.
• Allow's assume you've confirmed everything is connected properly. If you are withal having issues, it may so be a matter of a faulty optical or HDMI cable. Supersede it and see if that fixes it, only keep your receipt. If it doesn't work, you can always return the cable after contacting Microsoft.
• If you are connecting your Xbox to a cable TV box, unplug everything — the Xbox 1 and the cablevision box — so wait thirty seconds for the cache to articulate.
• Some cablevision boxes have unique audio settings. Check with your cable provider to see if they can aid.

Games won't install

All Xbox 1 games demand to exist installed. This procedure happens in the groundwork, and gamers can by and large offset playing the game as the installation is ongoing. Some users have reported that the installation process is freezing, often at 0%, which means the game won't play at all.

Possible solutions:

This could be an consequence with the optical drive, the disc itself (assuming it is disc-based rather than downloadable), or a network connectedness. It may require a call to Microsoft, but there may be an easier prepare.

• The first thing yous should do is make sure your console is updated with the most recent Microsoft patches. If your organisation is offline, connect (assuming you accept the ways) and permit the console do its matter.
• If yous are online, the result may be your connectedness to Xbox Live. First, unhook your Ethernet cable, or if yous are using a wireless connexion disable it through Settings. Then concord down the power button for 10 seconds. Restart your system, but don't connect online. If the installation begins ordinarily, you should and then be able to reconnect to Xbox Live without issue. If the problem continues though, contact Microsoft.
• If it is just one game, assuming it is installing from a physical disc, brand sure the disc is make clean and undamaged. If there is a noticeable flake or scratch, you may need to return the game itself.

Controller not syncing

Possible solutions:

Yous may accept a controller become rogue over the course of your Xbox Ane'south lifespan. Xbox forums take identified plenty of issues especially with connectivity and drifting. There are several easy methods that could possibly aid y'all sync an Xbox I controller. In both cases, yous'll want to make sure your controller is updated.

• For disconnecting controllers, you'll desire to make sure your controller has functioning batteries then attempt restarting the console. If this doesn't fix anything, make sure that you're within the range of the Kinect. Every controller is equipped with two infrared lights that light up when your controller is out of range and is trying to reconnect. Obviously, making sure you lot're within range is essential to making your controller work.
• For drifting controllers,brand sure your controller is updated and has fresh batteries. Then, ability down and unplug your console. This will empty your enshroud. Await a few minutes then restart your panel. If the problem still remains, you lot tin can request to replace your controller through Xbox's online service middle.

Xbox 1 cannot properly read discs

While it isn't as agonizing as hearing a disc grinding in your console, an Xbox One that doesn't read discs is not ideal, especially if your library primarily consists of physical games. Some users have reported consoles that fail to read certain games, or even have a widespread problem with reading all discs.

Luckily, isolated disc errors aren't always brought on by damaged discs, and if your disc drive is having bug reading your games, it doesn't necessarily mean your panel is shot. If neither of the solutions below piece of work, notwithstanding, you may demand to call Microsoft or accept the disc in question back to your retailer if information technology's nether warranty.

Possible solutions:

• For isolated disc read errors, ensure that the disc is not scratched or smudged. Minor cosmetic scratches are normally okay, but deep scratches frequently signal serious, possibly irreparable damage. Utilise a soft, slightly damp cloth to make clean the disc of smudges. A microfiber cloth is platonic. Believe it or not, ridding your disc of fingerprints can go a long way toward a successful gaming session. If your Xbox One still won't read the disc later on you've cleaned information technology, attempt inserting it into another console if you accept access to one. From there, you can learn if the disc is truly defective or if your console is the culprit.
• Forwidespread disc read errors, it's possible that the disc is not going far enough into the console for the light amplification by stimulated emission of radiation to read it. First, eject the disc. Now, if your console is on an entertainment middle, you need to carefully move it to an open area — but make sure all cords and cables remain plugged in when doing so. With the console on, tilt your console from the front to a 45-degree bending. While holding information technology there, insert the disc. This allows the disc to more easily motion into its designed position. Instead of an mistake message, your game should begin to boot. Because the Xbox I uses a feeding mechanism instead of a tray, the drive may have a difficult fourth dimension pulling the disc far enough back to be properly read it equally time goes on.

Games frequently freeze or crash

Even loftier-tech pieces of hardware suffer slowdowns and crashes, but information technology is aggravating, especially when you're at a pivotal point in a game. While crashes may exist related to the bugs of an individual game, or, in some cases, because of server issues, users have reported intermittent freezing and crashing during regular gaming sessions.

Possible solutions:

Freezing or crashing could be caused by a myriad of reasons, but there are ways to become back in the game quicker and possibly deter future hiccups from happening as often.

• If a game freezes, endeavor pressing the home push button in the center of your controller to return to the dashboard. Then, with the cursor still on the game icon, press theCard button (the one with three horizontal lines), and navigate to quit. This is a quicker method than restarting the panel or going through the problem of selecting some other game only to quit out of a frozen one.
• If you're experiencing persistent freezing, a power bike may do the play a trick on. Press and concord the ability button on the console for at least 5 seconds. Ensure that the console has been powered down for at least 30 seconds, and and then hold the dwelling house button on the controller to plow your console dorsum on. Your console will take longer to boot upwardly, simply this may fix the event.
• If you're dealing with persistent freezing or crashing while playing a specific game, deleting and reinstalling the content in question may right the problem. Get to your applications and navigate to the game that'due south giving yous trouble. Afterwards, printing the habitation button and cull Uninstall. After you uninstall the game, just navigate to your uninstalled applications in your library, and reinstall the title. Expect for it to install and encounter if reinstalling the game rectifies the issue.
• If none of these methods work, you lot can reboot the console'south resolution settings. If yous have a disc in the console, remove it. Then, press and hold the ability button on the panel for five seconds. After the console light is no longer flashing, press and hold the ability button and the disc eject button at the same time.
  • Wait for it to beep twice — this may take as long as 10 seconds. Make sure your television is gear up to AV output, as this button combination alters the display resolution. When your console boots upwardly, don't exist alarmed by the lower resolution.
  • Go toDisplay and Sound in your console settings. The resolution will be 640 10 480. Change the resolution to either 1080p or 720p, whichever your TV supports. If information technology'due south 1080p, change the video allegiance back to 50Hz. If it'due south 720p, change the video fidelity to 24Hz. Later, insert the disc and your game should run without a hitch.
• The trouble also could lie in the game itself. Certain titles, including Borderlands iiiand Call of Duty: Modernistic Warfare, accept been known to cause hard crashes on Xbox I 10. An update to the game itself will be required to address these.

Cannot connect to network or Xbox Alive

Xbox Live occasionally goes down, sure, just sometimes network and Xbox Live issues ingather upwards randomly.

Possible solutions:

There are multiple ways to troubleshoot your console's online status at home. First, check the status of Xbox Live to ensure that there aren't any global issues plaguing connectivity. When you cannot connect to Xbox Live, your panel will also try to troubleshoot your event with an error bulletin. These connection problems can be caused by a multitude of problems.

• If your console won't connect to your network, but all of your other devices are continued to the net, you can effort a power cycle. Printing and hold the power button on your console for at to the lowest degree 5 seconds. One time the console is completely off and the Xbox logo is no longer flashing, press and hold the habitation button on your controller to ability it back on.
• Turn off your console, then reboot your modem and/or router. After your abode network has completely rebooted, power the console on and see if you can connect.
• If yous're having issues with Wi-Fi, endeavour connecting your console to the internet via an Ethernet cablevision. If your console connects, then you may need to update your router's firmware. Check your router's instructions for how to update your firmware. (Many routers feature an abridged guide on the device). Follow the steps, and and so power your console on and see if you can connect wirelessly.
• Fifty-fifty if y'all aren't online, your Xbox will automatically sign in to your primary account upon powering on. This means that you tin can simply sign out and sign back in, which should prompt your Xbox One to connect again. Sometimes, this will solve your issue.

Kinect doesn't pair with console

Microsoft has discontinued the Kinect for Xbox One, every bit well equally the adapter that allowed Xbox I S and Xbox One X users to plug it into their new machines. Nevertheless, it'due south still technically supported by the console, and legacy users can come across bug with the peripheral non beingness recognized properly by the arrangement.

Possible solutions:

Microsoft has confirmed to several customers that the issue is with the Kinect, and non the Xbox One itself. If that is the case, it at to the lowest degree means you may not have to ship your entire console in, but replacement Kinect sensors are getting quite expensive on the reseller market.

• It should go without saying, only make sure the Kinect is physically continued to the Xbox One. Bold information technology is, make sure the connection is gratuitous of any obvious damage.
• Endeavour cycling your system. Turn off the Xbox One by property the power cord for five seconds, unplug the AC cord and the Kinect cord, then expect xxx seconds. Plug everything in and try again.
• Contact Microsoft straight and arrange for a replacement Kinect.

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Source: https://www.digitaltrends.com/gaming/common-xbox-one-problems-and-how-to-fix-them/

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